PROCESS AND PERFORMANCE IMPROVEMENT

This course is for Senior Managers and Executive staff of an Organisation

Aim of Course: At the end of the programme participants should be able to:

- Know the main concepts of Business Process Improvement;
- Know the enabling role of information Technology in Business Process Improvement;
- Participate in redesign of the main business process;
- Apply business process improvement tools;
- Know how effective communication can help reduce de-motivation;
- Recognise the factors that motivate people;
- Recognise the symptoms of potential poor performance before they arise.

Course Content:

• Business Process Improvement – Life Cycle
• Business Process Concepts
• Risk assessment for Business process Improvement
• Information Technology and business Transformation
• Reason for poor performance
• Work flow Design and Evaluation Tools
• Virtual office
• Understanding people
• Concepts and theories of motivation
• Measuring performance
• Working with de-motivated individuals
• Effective communication in motivation
• Motivating for improvement

Method of Studies:

Lectures, case studies, experience sharing and group discussions

Duration: Two (2) weeks