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Skills for Internal Consultants and
Modern Managers - CMCE
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Challenges facing your organisation
Could the services you deliver to your customers be improved? Or, are
you under pressure from ministers to reduce costs? Government and
public service institutions are constantly faced with the challenge of
improving organisational efficiency and effectiveness. Could you benefit
by obtaining a professional Consultancy qualification – The Certificate in
Management Consultancy Essentials.
If you and your organisation are looking to build on the essential skills
and knowledge necessary to facilitate improvement in your organisation,
then this is the programme for you.
Benefits of attending to you and your organisation
You will be able to:
 Provide better internal consultancy advice
Introduce creative and innovative problem solving techniques to
improve organisational performance
Analyse complex systems behaviour and develop recommendations
for change
Formulate performance measurement and management systems
Undertake organisational ‘health checks’
Transfer problem solving skills to operational managers and staff to
prevent problems occurring
Identify and introduce output focused working cultures.
Programme aim
Run as two complementary modules, the programme aims to examine
the changing role of the consultant/change agent in the public service
and the range of strategies for making powerful interventions for
improving organisational performance.
Module two is aimed at providing participants with opportunities to
practice a number of efficiency improvement and consultancy techniques
with a view to enabling them to apply these skills in their own
organisation.
The Certificate in Management Consulting Essentials (CMCE)
The CMCE is awarded by the Institute of Management Consultancy –
part of the Chartered Institute of Management. Delegates attending both
Modules of this programme are able to work for the CMCE (which is
included in the overall 4 week fee). This involves completing the
programme and a project within 6 weeks after the programme. The
Director of Studies will act as guide and mentor for the CMCE.
What you will learn
Module One – Theoretical Techniques
Consulting, inspection and review services
The consulting model, styles and understanding organisational
dynamics
Performance management and styles
Strategic and business planning
Managing multiple change initiatives
Quality management initiatives
Problem solving and decision making
Evaluating the benefits of organisational improvement
Risk and risk management
The role of the change agent within organisations and organisational
cultures and values
Interviewing techniques, presentation skills and report writing
Relationship building
Creative thinking techniques
Developing partnership approaches with clients and concepts of
‘added value’
Development of an action plan
Advice on the Certificate in Management Consulting Essentials.
Module Two – Practical Implementation
In this module, delegates will undertake a more detailed study of the
specific techniques and methodologies in order to practice
implementation and possible modification to meet the needs of their
organisation.
Devising the policy for a Manpower Audit and undertaking one
Producing a project management plan
Producing a Citizens / Service First Charter and compliant system
Undertaking a European Foundation Quality Model
Developing a Functional Review capability
Producing a plan to introduce an IT system
Devising a change management plan and producing a performance
management system
Producing a risk management system
Planning for private sector involvement using Market testing and
contractorisation
Further advice on the Certificate in Management Consulting
Essentials. |
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