This Course aims to help managers meet their challenges by providing a broad definition of Emotional Intelligence, and then utilising a series of exercises and facilitated discussions to help delegates create their own definitions
Duration: 2 days
Overview
The term Emotional Intelligence (EQ) was first used in 1985 as part of a doctoral thesis and the first attempts to measure it were made in 1990. However it is only since Daniel Coleman published a widely read book on the topic in 1995 that Emotional Intelligence has become such a hot topic in organisations worldwide.
Although the terminology is new, the concept of Emotional Intelligence is not. For example, many of Shakespeare's characters thrived or faltered on the amount of Emotional Intelligence shown (King Lear - low EQ; Henry V - high EQ).
The challenge facing many businesses today is finding a definition of Emotional Intelligence that works for them (after all, academics can't seem to agree) and finding practical ways of developing Emotional Intelligence in the workplace that will have a measurable impact.
This course aims to help managers meet their challenges by providing a broad definition of Emotional Intelligence, and then utilising a series of exercises and facilitated discussions to help delegates create their own definitions. They will then be challenged to develop the way they think about their own emotions and how they respond on an emotional level to those around them.
The delegates will learn the importance of regulating their own feelings and also learn exactly why sensitivity to other people's emotions is essential. This session will provide a 'missing link' in the effectiveness of these individuals by focusing on what Emotional Intelligence really means to managers.
Key Learning
- What is Emotional Intelligence
- Why Emotional Intelligence is important
- Understanding your thought processes
- Developing emotional literacy
- How to recognise your auto response mechanism
- Emotional Intelligence and personal motivation
- Recognising the emotional state of others
- Understanding different roles and approval
- Developing rapport
- Understanding other peoples' meta programmes
- Emotional Intelligence and customer services
- Emotional Intelligence and negotiations
- Emotional Intelligence and conflict resolutions
- Emotional Intelligence and performance management
- Emotional Intelligence and coaching
- Action planning - developing your Emotional Intelligence in the workplace
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